# 進出場異常處理

異常處理：

* 進出場異常
* 選擇會員 → 異常處理
* 補出場記錄

![](https://www.bookfastpos.com/wp-content/uploads/2022/12/截圖-2022-12-20-下午4.22.42-1024x449.png)

![](https://www.bookfastpos.com/wp-content/uploads/2022/12/截圖-2022-12-20-下午4.23.52-1024x494.png)

#### 異常處理：

* 進出場異常清單
* 選擇會員 → 異常處理
* 補出場記錄
* **進場失敗可能原因**：\
  (1) 會員目前是進場狀態，無出場記錄，不得重複進場\
  (2) 會員請假中\
  (3) 會員停權中\
  (4) 進場條碼錯誤、餘額不足
* 有未啟用點數卻進場失敗可能原因：\
  (1) 點數尚未到啟用日
* **出場失敗可能原因**：\
  (1) 查無進場記錄，無法登記出場\
  (2) 出場條碼錯誤、餘額不足

若上述狀況排除後仍無效，請與 [BookFast 客服](https://lin.ee/ftiE3Bh)聯繫，我們將盡快為您服務。


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